VetSnoot Training Academy pairs online lessons with leadership coaching to help veterinary team members develop confidence, provide exceptional client experiences, communicate the value of your services, and work together to improve clinic culture.
Join interactive sessions on real-life clinic challenges (like client money conversations, difficult calls, and more), access ready-to-use resources and session notes, connect with peers who “get it” - share stories, ask questions, and swap tips!
Learn to recognize signs of heat stroke, ask key triage questions, and understand how pets regulate body temperature. Identify risk factors, listen for client cues, and follow practice protocols in heat-related emergencies.
Learn how to juggle clients walking in, phones ringing, and tasks that need completed. If you've ever felt overwhelmed and super busy at the front desk, this lesson is for you!
Get confident with client conversations about money. How and when to bring up costs involved with veterinary care, focusing on the intention behind the treatment plan, setting clear expectations, collecting deposits, and emergency fees, and more!
“Like most veterinary clinics, we experienced a large spike of new customers during the early stages of the pandemic. When hiring additional reps, we prioritized empathetic and kind customer service reps, and few of our new hires had any veterinary or reception experience. They were good, but they weren't great- until we brought Vet Snoot on board for training. Now we get rave reviews about our receptionists almost daily! The program is comprehensive and Kasey does an excellent job of teaching everything from basic customer service skills, to triaging patients and enhancing veterinary knowledge in general. The new hires learned so much that we now have our seasoned receptionists take the course as well! ”
Amy Sterzenbach - Practice Manager, Northside Veterinary Clinic
“Implementing Kasey with Vetsnoot within our practice has been the best investment for our team! Vetsnoot provides phenomenal customer service training for each department, while allowing me the time to focus on the other aspects of management and veterinary care. Vetsnoot has enabled our team to have the knowledge and skills to provide our customers with exceptional customer service. She individually customizes her lesson plans to focus on the particular issue our practice is currently encountering. Her curriculum training with new hires in the veterinary field far exceeds expectations for giving them an introduction to the veterinary field and the skills needed to educate the clients. She is thorough, and knowledgeable and creates a staff training program that is both enjoyable to the participants, as well as profitable for our company. ”
Tristin Yehorov, Practice Manager at the Animal Hospital of New Albany
