What's Included:

    1. Foundational Communication Skills - Lesson Objectives

    2. RECORDING: Foundational Communication Skills

    1. Navigating Financial Conversations with Clients - Lesson Objectives

    2. RECORDING: Navigating Financial Conversations with Clients

    1. Handling Difficult Client Conversations - Lesson Objectives

    2. RECORDING: Handling Difficult Client Conversations

    1. Communication During Sensitive Situations - Lesson Objectives

    2. RECORDING: Communication During Sensitive Situations

About this course

  • $25.00
  • 1 hour of video content

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What this course covers:

This practical 4-lesson course helps veterinary support teams navigate difficult conversations with professionalism, empathy, and confidence. Designed for veterinary technicians, assistants, and doctors, the training focuses on real-world communication skills that improve client relationships, reduce conflict, and create more productive exam room conversations.

  • Learn how to communicate professionally and compassionately during emotionally difficult appointments, including euthanasia discussions and grief support.

  • Build confidence navigating emotional, frustrated, or upset client interactions while maintaining professionalism and control of the conversation.

  • Develop practical skills for discussing deposits, estimates, and treatment costs with clarity, empathy, and transparency.

  • Strengthen tone, word choice, body language, and communication habits that help prevent conflict and improve client trust.

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