Veterinary Phone Etiquette - Level 1 Certification

From first impressions to empathetic listening: Your roadmap to phone confidence.

    1. Phone Etiquette Lesson Checklist!

    2. NOTES: Phone Etiquette - Mastering the First Impression

    3. RECORDING: Phone Etiquette Part 1

    4. QUIZ: Phone Etiquette - Mastering the First Impression

    5. RECORDING: Phone Etiquette Part 2

    6. PRACTICE CALLS: Mastering Veterinary Phone Scenarios

    7. RECORDING: Phone Lesson Reality Check!

    8. Get Snooty & Share!

    1. NOTES: Placing Callers on Hold

    2. RECORDING: Placing Callers On Hold Part 1

    3. QUIZ: Placing Callers On Hold - Part 1

    4. RECORDING: Managing Complicated Hold Situations

    5. PRACTICE: Placing 🌶️ Spicy Callers On Hold

    6. RECORDING: Placing Callers On Hold Part 3

    7. QUIZ: Placing Callers On Hold - Part 2

    1. NOTES: Professionalism over the phone

    2. RECORDING: Professionalism over the phone - Part 1

    3. QUIZ: ✅ Say this - NOT that ❌

    4. RECORDING: Professionalism over the phone - Part 2

    5. QUIZ: Professionalism Over the Phone - Part 2

    6. RECORDING: Professionalism over the phone - Part 3

    7. PRACTICE CALLS: Let's put active listening skills to work!

    1. NOTES: Keeping Accurate Phone Records

    2. RECORDING: Why Documenting Client Inquiries Matters

    3. SURVEY: Before we move on, share your experience.

    4. RECORDING: Intro to message Taking, Capturing Important Details, & Follow Through

    5. QUIZ: Keeping Accurate Phone Records

    6. PRACTICE: Show off your phone skills!

    7. RECORDING: Your Role in Keeping Accurate Phone Records!

    1. NOTES: Phone Skills to Build Client Trust and Confidence

    2. RECORDING: Empathy - The Foundation of Great Client Communication

    3. QUIZ: Skills to Build Client Trust - Part 1

    4. RECORDING: Reframing Your Mindset and Call Personalization!

    5. QUIZ: Skills to Build Client Trust - Part 2

    6. SHARE: What do clients say that catches you off guard, frustrates you, or feels hard to respond to professionally?

    7. RECORDING: Directing the Conversation!

About this course

  • $50.00
  • 36 lessons
  • 1 hour of video content
  • Recordings in bite-sized chunks
  • Notes & Quizzes for each lesson
  • Practice sessions

Confident Calls Start Here

By the end of this course, you’ll feel more confident handling calls, more in control of conversations, and better equipped to create positive, professional client experiences - every time the phone rings.

Start the course!

What Makes This Course Different

Navigate decision-based call mazes, build confidence through short lessons, guided notes, and quick quizzes - and apply what you learn right away.