Phone Shopper Workshop

Help your team turn pricing questions into appointment opportunities

    1. Phone Shoppers Team Worksheet

    2. Phone Shoppers Script Reference Sheet

    3. RECORDING: Phone Shoppers Group Session

About this workshop

  • $39.95
  • Printable Follow Along Notes
  • Script Reference Sheet
  • 20-minute Recorded Lesson

Who can lead the workshop?

This workshop is for managers, owners, and team leads who want help their their team build a shared approach to phone shopper calls. No script is one-size-fits-all: your team will use the discussion to shape language and next steps that make sense for your practice.

Give your team a clearer way to handle phone shopper calls

This workshop helps your team answer clearly, add useful context, respond to common curveballs, and guide callers toward scheduling. Your team will work together to:

  • Use language that feels natural and consistent across your practice.

  • Respond to concerns about cost, recommendations, or appointment availability.

  • Choose a clear next step for the caller.

Give your team the confidence and clarity to handle phone shoppers with purpose.

Get started now

Frequently asked questions

  • Who should purchase the workshop?

    A manager, owner, or team lead can purchase it and lead the session with their team.

  • Can my whole team use the materials?

    Yes. The purchase is for team use at one practice location. Print the notes and reference sheet for participating team members.

  • How much time should we set aside?

    The recording is 20 minutes. Set aside additional time afterward for discussion and adapting the scripts to your practice.

How to use the workshop

  • Print & Distribute Notes

    Print the notes and script reference sheet and share them with your team before watching.

  • View Recording

    Schedule a team meeting to watch the 20-minute recording as a group.

  • Group Discussion

    Use the time afterward to discuss questions, tailor the scripts, and practice the wording.

  • Take Action

    Agree on one action your team can start using on calls right away.

Let's Get Snooty!

Get practical training tips, new course announcements, and tools for veterinary professionals - from client communication and clinical skills to team leadership, practice systems, and more.

Thank You