PRIVACY POLICY 

  1. Introduction

VETSNOOT LLC (“VetSnoot” or “we”) respects your privacy and is committed to protecting it through our compliance with this policy.

 

This policy (“Privacy Policy,” or “Policy”) describes the types of information we may collect from you or that you may provide when you visit the website https://vetsnoot.com/ (the “Site”) or purchase, download, install, register with, access, subscribe to, or use our web-based applications (collectively, the “Services”). This Policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information.  This Privacy Policy is incorporated by reference into the Site’s Terms of Use, which are available at https://vetsnoot.com/terms, and VetSnoot’s Terms of Service, which are available at https://vetsnoot.com/welcome.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, your choice is not to use our Site and not to register with, install, or use the Services.  By accessing or using this Site or registering with, installing, or using the Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time (See Changes to Our Privacy Policy).  Your continued use of this Site and/or the Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy from time to time for updates.


This Policy applies to information we collect:


•    On the Site.


•    In email, text, and other electronic messages between you and the Site or sent through or in connection with the Services.


•    In the Services. 


•    When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.


It does not apply to information that:


•    We collect offline or through any other means, including on any other website or application operated by VetSnoot or any third party, including third-party websites you may access through the Site or the Services; 


•    Any third party collects, including through any application or content (including advertising) that may link to or be accessible from or on the Site or the Services; or


•    You provide to or is collected by any third party (See Third-Party Use of Cookies and Other Tracking Technologies).  Our Site and the Services, and these third parties, may have their own privacy policies, which we encourage you to read before providing information on or through them.


We collect and use your information in a centralized way.  This may include your credentials; your name and contact details; payment information; information about your activities, your interests and preferences; insights about your finances or your business; the content you place in our Website and/or the Services; and information we have collected about you from third-party sources.  


Some experiences and services within the Site and/or the Service allow you to interact with an organization (such as your employer).  If you are granted access to an organization or household account (for example, a business’s account), the owner of the organization or a designated administrator may control and administer details of your account, for example, by deciding your access rights; making decisions about your personal information (such as details about your payroll); or requiring you to take certain actions (for example, use location tracking to clock in for a shift).  If your access rights are amended by the owner or designated administrator, then you may lose access to the information that is in the control of the organization.  Similarly, your use of the Site and/or the Services as part of an organization’s account may be subject to the organization’s policies, which may be different from this Policy.  We are not responsible for the privacy or security practices of other organizations, and you should consider both the organization's policies and whether you are comfortable enabling the organization with access to your information prior to connecting to their services.


Some services and experiences in the Site and/or the Services require you to provide information for it to function. If you do not wish to provide the required information, you may not be able to use certain features.


  1. Children Under the Age of 13

Neither our Site nor the Services are intended for children under 13 years of age.  No one under age 13 may provide any information to or on the Site or the Services.  We do not knowingly collect information from children under age 13.  If you are under age 13, do not use or provide any information on the Site or on or through any of its features/register on the Site; make any purchases through the Site; use any of the interactive or public comment features on the Site; register with, install, or use the Services; or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.  If we learn we have collected or received personal information from a child under 13 years of age without verification of parental consent, we will delete that information.  If you believe we might have any information from or about a child under 13 years of age, please contact us.  See Contact Information. 

  1. Information We Collect About You and How We Collect It

The personal information that we receive about you depends on the context of your interactions with the Site and/or the Services, how you configure your account and the choices that you make, including your privacy settings.  Personal information that you provide may also depend upon what services or experiences you use, your location, and applicable law.  Thus, we may collect several types of information from and about users of our Site or the Services.  When you access or use the Site or register with, install, or use the Services, we may automatically collect or ask you provide information:

•    By which you may be personally identified, such as name, postal address, email address, telephone number, account identification numbers, passwords, and/or credit card information, and/or any other identifier by which you may be contacted online or offline (“Personal Information”); 

•    About your internet connection, the equipment you use to access the Site or the Services and usage details;

•    That is about you but individually does not identify you, such as technical or device-specific information such as your browser type, computer type, computer or device operating system, your search queries, internet service provider, and technical information about your means of accessing the Site or the Services; and/or

•    Traffic data, location data, logs, and other communication data and the resources that you access and use on the Site or the Services.

We may collect this information:

•    Directly from you when you provide it to us directly or through the use of interactive or feedback functions on the Site or the Services.  See Information You Provide to Us.

•    Automatically as you navigate through the Site or the Services.  Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.  See Information We Collect Through Automatic Data Collection and Tracking Technologies.

•    From third parties you specifically request or authorize or with which you are affiliated, for example, your employer.  See Related Third-Parties.

•    From third parties, for example, your or our business partners.  See Third-Party Use of Cookies and Other Tracking Technologies.

  1. Information You Provide to Us


The information we may collect on or through our Site or the Services may include:


•    Information that you provide by filling in forms on our Site or the Services.  This includes information provided at the time of registering to use our Site, the Services, subscribing to our service, posting material, commenting or contributing to the Site or the Services, or requesting further services.  We may also ask you for information when you report a problem with our Site or the Services.


•    Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.


•    Your responses to surveys that we might ask you to complete for research purposes.


•    Details of transactions you carry out through our Site or the Services and of the fulfillment of your orders.  You may be required to provide financial information before placing an order through our Site or the Services.


•    Your search queries on the Site or the Services.


Additionally, you also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or the Services, or transmitted to other users of the Site, the Services, or third parties (collectively, “User Contributions”).  Your User Contributions are posted on and transmitted to others at your own risk.  Although we limit access to certain pages and/or you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable.   Additionally, we cannot control the actions of other users of the Site or the Services with whom you may choose to share your User Contributions.  Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.  If you believe that your User Contribution has been viewed by an unauthorized person, please contact us.  See Contact Information. 


  1. Information We Collect Through Automatic Data Collection and Tracking Technologies


As you navigate through and interact with our Site or download, access, and use the Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:


•    Details of your visits to our Site or the Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the Site or the Services.


•    Information about your computer or mobile device and internet connection, including your IP address, the device’s unique device identifier, operating system, browser type, mobile network information, and the device’s telephone number.


•    Metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.


•    Real time information about the location of your device. 


If you do not want us to collect this information from the Site, do not use the Site.


If you do not want us to collect this information from or through the Services, see Choices About How We Use and Disclose Your Information. Note, however, that opting out of the Services’ collection of location information will cause their location based features to be disabled.


The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties.  It helps us to improve our Site and the Services and to deliver a better and more personalized service.  See How We Use Your Information. 


The technologies we may use for this automatic data collection may include:


•    Cookies (or browser or mobile cookies).  A cookie is a small data file that can be placed on your hard drive or smartphone when you visit certain websites.  We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our networks.  We may use a cookie to save your settings and to provide customizable and personalized services when you access the Site or the Services.  It may be possible to refuse to accept browser or mobile cookies by activating the appropriate setting on your browser or smartphone.  However, if you select this setting you may be unable to access certain parts of our Site and/or the Services.  Unless you have adjusted your browser or mobile settings so that it will refuse cookies, our system will issue cookies when you direct your browser or smartphone to our Site and/or the Services.


•    Flash Cookies.  Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site.  Flash cookies are not managed by the same browser settings as are used for browser cookies.  For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.


•    Web Beacons.  Pages of the Site, the Services, and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit VetSnoot, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).


  1. Related Third Parties

When you use the Site, the Services, or their content, certain third parties may provide us with information about you or your device, including those you specifically request or authorize or with which you are affiliated, for example, your employer.  Accordingly, we may collect such information:

•    When you sign into a third-party service with your account or when you connect your account to a third-party service.  

•    From your employer or the organization in connection with which you use or access the Site and/or the Services.  Our Site and the Service are designed to help you connect with other people and organizations. As a result of those connections, others may be able to input information about you. For example, your employer may input information about your salary and work activity in order to process their payroll. You may also be able to input or process information about others, for example, if you are an account administrator. If you input information about others into our platform, you must only do so if you have first received the appropriate rights and permissions to do so, including by getting advanced written consent, if required by applicable law.

•    From your service providers.  If you choose to sync a non-VetSnoot account/service with your account, we will receive information from that account/service according to your settings with that account/service. 

•    From other users. As described above, we may get information about you from other users, such as your spouse or your employer. 

•    From communication providers & social networks. If you give us permission, we may collect information from email providers, communication providers and social networks.

•    From communication providers & social networks. If you give us permission, we may collect information from email providers, communication providers and social networks.


  1. Third-Party Use of Cookies and Other Tracking Technologies

When you use the Site, the Services, or their content, certain third parties may use automatic information collection technologies to collect information about you or your device.  These third parties may include:

•    Advertisers, ad networks, and ad servers.

•    Analytics companies.

•    Your mobile device manufacturer.

•    Your mobile service provider.

Some content or applications, including advertisements, on the Site and the Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers.  These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site or the Services.  The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services or websites.  They may use this information to provide you with interest-based, behavioral advertising or other targeted content. 

We do not control any third parties’ tracking technologies or how the collected information may be used, so please be aware of such risks when clicking on third party advertisements of links.  If you have any questions about an advertisement or other targeted content, you should contact the responsible third-party provider directly.  For information about how you can opt-out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

  1. How We Use Your Information

We may use the information we collect from you in the following way and for the following reasons:

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you.  If you do not want us to use your information in this way, please adjust your user preferences in your account profile.  For more information, see Choices About How We Use and Disclose Your Information.

We may use your email address to send you information and updates pertaining to your order, or to respond to inquiries, questions, or requests.  If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, and notifications when new content, products, or services are available.  If at any time you would like to unsubscribe from receiving future emails or communications, we include detailed unsubscribe instructions within each communication.  For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.  Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

  1. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction. 

In addition, we may disclose Personal Information that we collect or you provide to us:







We may also disclose your Personal Information:




We do not and will not sell personal information to third parties. We do share personal information with third parties for the business purposes described in this Policy.


  1. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us.  We have created mechanisms to provide you with control over certain uses and disclosures of your information: 

    1. Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.  To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s Website.  You can choose whether or not to allow the Services to collect information through other tracking technologies. If you disable or refuse cookies or block the use of other tracking technologies, please note that some parts of this Site or the Services may then be inaccessible or not function properly.

    1. Disclosure of Your Information for Third-Party Advertising 

If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data (account registration form).  You can also always opt-out by logging into the Site and/or the Services, as the case may be, and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected].

    1. Location Information

You can choose whether or not to allow the Services to collect and use real time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Services may then be inaccessible or not function properly.

D.    Promotional Offers from VetSnoot

If you do not wish to have your contact information used by VetSnoot to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (account registration form) or at any other time by logging into the Site and/or the Services, as the case may be, and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.  This opt-out does not apply to information provided to VetSnoot as a result of a Service purchase, warranty registration, product service experience or other transactions.

  1. Targeted Advertising

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out in the same manner described above.  For this opt-out to function, you must have your browser set to accept browser cookies.  You can adjust your user advertising preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected].

  1. Disclosure of Your Information for Third-Party Advertising and Marketing

If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out.  You can opt-out by logging into the Site and/or the Services, as the case may be, and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected].

We do not control third parties’ collection or use of your information to serve interest-based advertising.  However these third parties may provide you with ways to choose not to have your information collected or used in this way.  You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

  1. Accessing and Correcting Your Information

You can review and change your Personal Information by logging into the Site or the Services and visiting your account profile page.  

You may also send us an email at [email protected] to request access to, correct or delete any Personal Information that you have provided to us.  We cannot delete your Personal Information except by also deleting your user account.  We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Site or the Services, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site or Service users.  Proper access and use of information provided on the Site or the Services, including User Contributions, is governed by our Terms of Use https://vetsnoot.com/terms and Terms of Service https://vetsnoot.com/welcome.

  1.  Data Security

We maintain measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.  All information you provide to us is stored on our secure servers behind firewalls.  Any payment transactions will be encrypted by our payment processor in accordance with their terms.   

That said, the safety and security of your information ultimately depends on you.  Where we have given you (or where you have chosen) a password for access to certain parts of the Site or the Services, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.  We urge you to be careful about giving out information in public areas of the Site or the Services like message boards or comment sections.  The information you share in public areas may be viewed by any user of the Site or the Services.

Unfortunately, the transmission of information via the internet or mobile platforms is not completely secure.  We make no guarantees on the security of your Personal Information transmitted through our Site or the Services.  Any transmission of Personal Information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Site or the Services.

  1. Information Retention

Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of the Site and/or the Services. However, even if you request a deletion, we may be required to maintain your information for as long as necessary to (i) comply with our legal or regulatory compliance needs (e.g. maintaining records of transactions you have made with us); (ii) to exercise, establish or defend legal claims; and/or
(iii) to protect against fraudulent or abusive activity on our service.

There may be occasions where we are unable to fully delete, anonymize, or de-identify your information due to technical, legal, regulatory compliance or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.

  1. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page.  The date the Privacy Policy was last revised is identified at the top of the page.  You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

  1. State-Specific Rights

If you are a Vermont resident, you may have the following rights:

We will not share your non-public personal information with unaffiliated third parties unless you authorize us to make those disclosures without your consent, other than as permitted by law. Further, we will not share credit reports with our affiliates without your consent.

If you are a California resident, you may have the following rights:

Access. You may have the right to access:


    •     the sources from which that information was collected,

    •     the business or commercial purpose for collecting your personal information,

    •     the categories of third parties with whom we share your personal information,

Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us.

Non-discrimination. You have the right to be free from discrimination related to your exercise of any of your California privacy rights.

Verification. In order to protect your personal information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a rights request. If you do not have an account with us, or if we suspect that your account has suffered fraudulent or malicious activity, we may ask you to provide additional personal information for verification. If we are subsequently unable to confirm your identity, we may refuse your rights request.

Authorized agents. You may use an authorized agent to submit a rights request. If you do so, the agent must present signed written authorization to act on your behalf, and you may also be required to independently verify your identity or your legal authority or ownership of the personal information with us.

Please note that we may claim legal exemptions for certain types of personal information from all or certain parts of the CCPA pursuant to various CCPA exemptions.

What you can do to manage your privacy

You have choices when it comes to managing the privacy of your personal information.

Update your privacy settings. You may update your privacy settings by visiting your account settings.

Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings. You may also click unsubscribe at the bottom of the marketing emails.

Download a copy of your personal information. You may request a copy of your personal information by visiting your account or by emailing us at [email protected].

Correct your personal information. You can edit and correct your personal information at any time by changing it directly in our products and services.

Delete your personal information. You may request for us to delete your personal information by visiting your account settings or by emailing us at [email protected].

Cookies and other tracking technologies. You may be able to opt-out of interest based advertising by visiting the Digital Advertising Alliance of Canada Opt-Out Page, NAI Opt-Out Page and the Choices Opt-Out Page or by emailing us at [email protected].

Your Right to Limit Information Sharing: You have the right to limit our sharing of your information to both affiliates and third-parties for marketing purposes. You can limit our information sharing by emailing us at [email protected].

  1. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: 

4030 Meridell Drive 

Beavercreek, Ohio 45430

Email: [email protected]

or via our phone number: 

937-620-3817 


Last Revised: 3/21/24


© 2024 Copyright VETSNOOT LLC.  “VETSNOOTTM” is a trademark of VetSnoot LLC.  All rights reserved.