What will we cover in this session?
Our live Q&A session on De-Escalation is designed to equip you with the necessary skills to navigate challenging client interactions effectively. De-escalation isn’t about being a doormat. It’s about staying in control of the conversation and yourself. We'll talk about how to stay grounded, respond effectively, and keep control of the interaction. Join us for an interactive and insightful discussion where you'll gain practical strategies and learn how to handle difficult situations with confidence and professionalism.