What will we cover in this session?
Getting Your Team On Board With Training
Not everyone loves training, and that’s normal. We’ll talk through why resistance happens (how to address it without confrontation), how to introduce training so it feels relevant, and setting expectations early so training doesn’t feel optional or overwhelming.
Feedback: Now vs. Later
When should you correct something immediately, and when should you wait? We'll cover how timing affects trust and buy-in, preventing small issues from turning into big ones, and coaching without micromanaging.
Defining Hospitality - and Why It Matters
“Good client service” means different things in different clinics. We'll review how to define hospitality in a way that aligns with your culture, connecting hospitality to team behavior, communication, and standards, and why clarity improves consistency and reduces frustration on both sides of the exam room door.