Products
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Mystery Shopper Evaluation
CourseGreat client experiences don’t happen by accident - they happen when teams are given clear expectations, practical tools, and the confidence to handle any conversation. This is your opportunity to give your team exactly that.
$375
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Management Series: Raising Hospitality Standards
CourseTurn training into action. This guided management session helps leaders get teams on board, hold standards without micromanaging, give accountability-building feedback, and protect the client experience.
$25
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Management Series: Creating Systems For Basic Phone Skills
CourseLearn how to set clear phone standards, coach your team with specific feedback, measure performance, and track progress. Build a more confident, consistent team that delivers stronger client experiences on every call.
$25
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Emergency/Urgent Care Triage and Patient Escalation Bundle
Digital download5-page veterinary triage resource bundle including color-coded ER/urgent/non-urgent guides, patient escalation worksheet, emergency referral scripts, deposit/consent communication tools, and compassionate talking points for difficult client decisions
$19
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VetSnoot Community 🐾
CommunityJoin interactive sessions on real-life clinic challenges (like client money conversations, difficult calls, and more), access ready-to-use resources and session notes, connect with peers who “get it” - share stories, ask questions, and swap tips!
$12.50 / month
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Heat Stroke
CourseLearn to recognize signs of heat stroke, ask key triage questions, and understand how pets regulate body temperature. Identify risk factors, listen for client cues, and follow practice protocols in heat-related emergencies.
$25